Question 1

What security services does Frontline Security provide?

Accepted Answer

We provide manned guarding, static security guards, key holding and alarm response, mobile security patrols, lock and unlock services, construction site security, corporate and commercial security, retail security, event security, vacant property security and concierge security. Where a requirement does not fit a standard service, we will look at a bespoke arrangement.

Question 2

Are your security guards SIA licensed?

Accepted Answer

Yes. Security personnel deployed on licensable security activity hold the appropriate Security Industry Authority (SIA) licence for the role they are undertaking. This is individual licensing of the officer. It is separate from the SIA Approved Contractor Scheme, and we do not claim company-level ACS approval.

Question 3

Can you provide short-term security?

Accepted Answer

Yes. We cover one-off assignments, short projects, seasonal periods, holiday cover and temporary increases in risk, as well as ongoing arrangements.

Question 4

Do you provide ongoing security contracts?

Accepted Answer

Yes. Many clients take continuing cover with agreed hours, procedures and reporting. Arrangements can be reviewed and adjusted as your requirements change.

Question 5

What is key holding?

Accepted Answer

Key holding means we hold a set of your keys under agreed secure procedures, so a security officer rather than one of your staff can attend the premises when required, for example following an alarm activation or for scheduled lock and unlock.

Question 6

How does alarm response work?

Accepted Answer

When your alarm receiving centre or nominated contact notifies us of an activation, an officer attends the premises in line with the agreed procedure, checks the site, takes the agreed action and reports back on what was found and what was done.

Question 7

Can you provide security for construction sites?

Accepted Answer

Yes. Construction cover typically includes gate and access control, delivery and subcontractor verification, perimeter and compound patrols, and out-of-hours or shutdown cover, adjusted as the project moves between phases.

Question 8

Do you provide mobile security patrols?

Accepted Answer

Yes. Patrols can be scheduled or deliberately randomised, across a single site or several locations, with the checks and reporting format agreed in advance.

Question 9

Can security be tailored to our site?

Accepted Answer

Yes, and it should be. We agree written assignment instructions covering your site layout, access procedures, key contacts and escalation routes before officers are deployed.

Question 10

Do you provide corporate security?

Accepted Answer

Yes. We cover offices, headquarters buildings, business parks and multi-tenant commercial property, including reception and access control support, patrols and out-of-hours cover.

Question 11

Can you provide security for events?

Accepted Answer

Yes. We supply personnel holding the appropriate SIA licence for the activity undertaken, working within the organiser's event safety plan across build, event and break-down phases.

Question 12

How do I request a quote?

Accepted Answer

Call 02380 636318 or complete the quote form on our contact page. We will come back to you to discuss the requirement and confirm what we can provide.

Question 13

What information do you need to provide a security quote?

Accepted Answer

It helps to know the type of premises, the postcode, the service you think you need, the hours or dates you want covered, whether the requirement is short-term or ongoing, and anything specific you are concerned about. If you are not sure what you need, tell us the problem and we will advise.

Frequently asked questions

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