Security Service
Key Holding & Alarm Response
Remove the responsibility for out-of-hours alarm activations from your staff and property owners.
When an intruder alarm activates outside normal operating hours, someone has to attend. Asking an employee, manager or property owner to do that places them in an uncertain situation, often alone and at night, with no information about what caused the activation.
Frontline Security can hold your keys under agreed secure procedures and attend on your behalf, subject to the service agreed. Where an activation turns out to be a fault or a false alarm, your team is not disturbed at all.
Out-of-hours alarm activations are the point at which most Southampton businesses realise they have no safe callout arrangement. Key holding removes that from your staff entirely.
Who this service is for
- Businesses whose managers currently act as nominated key holders
- Property managers responsible for buildings they do not occupy
- Retail and hospitality sites where staff finish late
- Landlords and agents holding keys for tenanted or vacant premises
Security risks it can address
- Untrained staff attending an unknown situation alone
- Employer duty-of-care exposure for out-of-hours attendance
- Keys held informally by multiple individuals
- Premises left insecure after an activation because nobody attended
- Repeat activations disrupting staff and management
What the service can include
- Secure, recorded key management procedures
- Attendance at the premises following an alarm activation, as agreed
- External and internal checks appropriate to the situation
- Making the premises secure or arranging for it where possible
- Reporting on each attendance and the action taken
- Agreed escalation route to your nominated contacts
- Lock and unlock and mobile patrols can be combined into the same arrangement
Benefits
- Removes the responsibility from employees and property owners
- Professional attendance arrangements rather than improvised cover
- Secure key management with clear accountability
- Defined escalation so everyone knows who is told what, and when
- Suitable for commercial premises of varying size
- Can form part of a wider security package
Why choose Frontline Security for key holding & alarm response
- Officers hold the appropriate SIA licence for the security activity they carry out.
- Assignment instructions written around your premises, not a generic template.
- Clear points of contact and straightforward reporting.
- Cover arranged for short-term, seasonal or ongoing requirements.
Relevant industries
- Retail
- Offices & Corporate Premises
- Property Management
- Vacant Properties
Frequently asked questions
Need Security? Let's Discuss Your Requirements.
Tell us about your premises and what you are trying to protect. We will advise on the security provision that fits and confirm what we can put in place.