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Security Service

Key Holding & Alarm Response

Remove the responsibility for out-of-hours alarm activations from your staff and property owners.

When an intruder alarm activates outside normal operating hours, someone has to attend, and asking an employee or property owner to do that leaves them dealing with an unknown situation alone. Frontline Security holds your keys under agreed secure procedures and attends on your behalf, subject to the service agreed, so a fault or false alarm never has to disturb your team at all.

Out-of-hours alarm activations are the point at which most Southampton businesses realise they have no safe callout arrangement.

What Frontline Can Provide

  • Secure, recorded key management procedures
  • Attendance at the premises following an alarm activation, as agreed
  • External and internal checks, making the premises secure where possible
  • Reporting on each attendance and the action taken
  • Agreed escalation route to your nominated contacts
  • Can be combined with mobile patrols and lock and unlock services

Why choose Frontline Security for key holding & alarm response

  • Officers hold the appropriate SIA licence for the security activity they carry out.
  • Assignment instructions written around your premises, not a generic template.
  • Clear points of contact and straightforward reporting.
  • Cover arranged for short-term, seasonal or ongoing requirements.

Frequently asked questions

Key holding means a security provider holds a set of your keys under agreed secure procedures so that they, rather than your staff, can attend the premises when required, typically following an alarm activation or for scheduled lock and unlock.

When your alarm receiving centre or nominated contact notifies us of an activation, an officer attends the premises in line with the agreed procedure, checks the site, takes the agreed action and reports back on what was found.

Keys are held under controlled procedures agreed with you, recorded and issued only for the purposes set out in the service agreement. We will walk you through the arrangement before it starts.

Response arrangements depend on the site, the location and the service agreed. We will not quote a response time we cannot substantiate. We will confirm what we can commit to for your premises in writing.
Need to discuss an urgent security requirement?Call 02380 636318

Need Security? Let's Discuss Your Requirements.

Tell us about your premises and what you are trying to protect. We will advise on the security provision that fits and confirm what we can put in place.

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